Thomas Baïo
Data Analytics & Enablement Specialist
Driving License
Toronto Canada (Ontario)
Employed
Unavailable
Passionate Business Analyst with over 5 years of experience in data analysis and problem-solving, aiming to improve business processes.
I have a strong expertise in project management, data analysis, solution design and stakeholder communication. I also have a solid experience in extracting and transforming data from various sources, as well as in visualizing and creating dashboards to communicate analysis results.
I am skilled in modeling business processes, understanding customer and user needs, recommending effective solutions, and ensuring efficient implementation. Result-oriented and passionate about innovation and creativity, I have worked in banking, insurance and finance sectors, which has given me a strong command of Canadian investment products.
I have a great ability to engage and work in a team, communicate effectively and manage multiple projects simultaneously, as well as being proactive.
What do I need to get started? A blank canvas and a vision.
I have a strong expertise in project management, data analysis, solution design and stakeholder communication. I also have a solid experience in extracting and transforming data from various sources, as well as in visualizing and creating dashboards to communicate analysis results.
I am skilled in modeling business processes, understanding customer and user needs, recommending effective solutions, and ensuring efficient implementation. Result-oriented and passionate about innovation and creativity, I have worked in banking, insurance and finance sectors, which has given me a strong command of Canadian investment products.
I have a great ability to engage and work in a team, communicate effectively and manage multiple projects simultaneously, as well as being proactive.
What do I need to get started? A blank canvas and a vision.
Solutions Specialist, IQ (Service Delivery)
CI Global Asset Management
September 2019
to May 2021
Full-time
- The Solutions Specialist title is specific to the company's Client Services environment. It carries equivalent responsibilities as a Business Analyst position.
- Supporting our Sales Team and Financial Representatives by investigating complex and tier-2 escalated account related inquiries
- Identifying opportunities to help our Service Centre knowledge provide better service-focused solutions on every question, including complex tax, registered plan and estate or trust issues
- Deeply involved in the identification, review and development of business policies, operating processes and analytics of the team, with a goal to ensure operational efficiency
- Participation in ad-hoc projects and initiatives to better answer company's needs and efficiency.
Detailed Description
- Obtained the Exceptional Performance rating in 2020 and 2021.
- Designed innovative solutions (VB/Power Automate) enhancing the performance of our 12 agents by about 30%.