Thomas Baïo
Process Re-Engineering Specialist
Driving License
Toronto Canada (Ontario)
Employed
Unavailable
Passionate Business Analyst and process optimization specialist with over five years of experience in data analysis, problem-solving, and operational reengineering.
An expert in project management, solution design, and stakeholder communication, I specialize in designing and deploying automation solutions that enhance efficiency, reduce costs, and improve data reliability.
Certified ScrumMaster and strategic leader, I drive business transformation through innovative, data-driven approaches tailored to complex environments.
With a strong background in banking, insurance, and finance, I have a deep understanding of Canadian investment products. Proactive and results-oriented, I excel in modeling business processes, visualizing insights through dashboards, and engaging teams to implement impactful solutions.
What do I need to get started? A blank canvas and a vision.
An expert in project management, solution design, and stakeholder communication, I specialize in designing and deploying automation solutions that enhance efficiency, reduce costs, and improve data reliability.
Certified ScrumMaster and strategic leader, I drive business transformation through innovative, data-driven approaches tailored to complex environments.
With a strong background in banking, insurance, and finance, I have a deep understanding of Canadian investment products. Proactive and results-oriented, I excel in modeling business processes, visualizing insights through dashboards, and engaging teams to implement impactful solutions.
What do I need to get started? A blank canvas and a vision.
Bilingual Financial Service Representative
CI Global Asset Management
March 2018
to September 2019
Full-time
Toronto
Canada - Ontario
- Exceeding advisors and clients expectations by listening and taking ownership while finding the most appropriate solution
- Providing a fast, precise and professional service in a fast-paced Financial Service Centre
- Striving to achieve company's goals in terms of service levels and monthly stats
- Participation in any special project conducted by the company (ad-hoc projects, callout campaigns)
- Fully trained within 6 months on Mutual and Alternatives Funds, SunLife Segregated Funds, United Financial, RESP, CI Prestige, Marketing and Sales Support.
Detailed Description
- Obtained the Top Call Quality award in 2019 and the Innovation award in 2018 & 2019
- Designed innovative solutions (VB) that still increase our Client Services department overall efficiency.