Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Thomas Baïo

Thomas Baïo

Data Analytics & Enablement Specialist

Driving License
Toronto Canada (Ontario)
Employed Unavailable
Passionate Business Analyst with over 5 years of experience in data analysis and problem-solving, aiming to improve business processes.

I have a strong expertise in project management, data analysis, solution design and stakeholder communication. I also have a solid experience in extracting and transforming data from various sources, as well as in visualizing and creating dashboards to communicate analysis results.

I am skilled in modeling business processes, understanding customer and user needs, recommending effective solutions, and ensuring efficient implementation. Result-oriented and passionate about innovation and creativity, I have worked in banking, insurance and finance sectors, which has given me a strong command of Canadian investment products.

I have a great ability to engage and work in a team, communicate effectively and manage multiple projects simultaneously, as well as being proactive.

What do I need to get started? A blank canvas and a vision.
  • In the prolonged absence of the team supervisor and concurrently with the position of Senior Solutions Specialist
  • Manage, assist, develop, and motivate team members to consistently provide the best possible service
  • Prepare and conduct monthly performance reviews of team agents and ensure their satisfaction
  • Ensure strong adherence to Key Performance Indicators (KPIs) and report them to the management team
  • Use this opportunity to expand avenues of communication and learning with the team members through mentoring.