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Thomas Baïo

Thomas Baïo

Process Re-Engineering Specialist

Driving License
Toronto Canada (Ontario)
Employed Unavailable
Passionate Business Analyst and process optimization specialist with over five years of experience in data analysis, problem-solving, and operational reengineering.

An expert in project management, solution design, and stakeholder communication, I specialize in designing and deploying automation solutions that enhance efficiency, reduce costs, and improve data reliability.

Certified ScrumMaster and strategic leader, I drive business transformation through innovative, data-driven approaches tailored to complex environments.

With a strong background in banking, insurance, and finance, I have a deep understanding of Canadian investment products. Proactive and results-oriented, I excel in modeling business processes, visualizing insights through dashboards, and engaging teams to implement impactful solutions.

What do I need to get started? A blank canvas and a vision.
  • In the prolonged absence of the team supervisor and concurrently with the position of Senior Solutions Specialist
  • Manage, assist, develop, and motivate team members to consistently provide the best possible service
  • Prepare and conduct monthly performance reviews of team agents and ensure their satisfaction
  • Ensure strong adherence to Key Performance Indicators (KPIs) and report them to the management team
  • Use this opportunity to expand avenues of communication and learning with the team members through mentoring.