Thomas Baïo
Process Re-Engineering Specialist
Driving License
Toronto Canada (Ontario)
Employed
Unavailable
Passionate Business Analyst and process optimization specialist with over five years of experience in data analysis, problem-solving, and operational reengineering.
An expert in project management, solution design, and stakeholder communication, I specialize in designing and deploying automation solutions that enhance efficiency, reduce costs, and improve data reliability.
Certified ScrumMaster and strategic leader, I drive business transformation through innovative, data-driven approaches tailored to complex environments.
With a strong background in banking, insurance, and finance, I have a deep understanding of Canadian investment products. Proactive and results-oriented, I excel in modeling business processes, visualizing insights through dashboards, and engaging teams to implement impactful solutions.
What do I need to get started? A blank canvas and a vision.
An expert in project management, solution design, and stakeholder communication, I specialize in designing and deploying automation solutions that enhance efficiency, reduce costs, and improve data reliability.
Certified ScrumMaster and strategic leader, I drive business transformation through innovative, data-driven approaches tailored to complex environments.
With a strong background in banking, insurance, and finance, I have a deep understanding of Canadian investment products. Proactive and results-oriented, I excel in modeling business processes, visualizing insights through dashboards, and engaging teams to implement impactful solutions.
What do I need to get started? A blank canvas and a vision.
Senior Solutions Specialist, IQ (Service Delivery)
CI Global Asset Management
May 2021
to June 2023
Full-time
- The Solutions Specialist title is specific to the company's Client Services environment. It carries equivalent responsibilities as a Business Analyst position.
- Analyze data and model business processes to identify opportunities for improvement and inefficiencies
- Design solutions to optimize existing business processes and improve customer experience. Develop effective automation solutions to streamline business processes
- Use of methodologies such as Agile and Scrum to manage the project end-to-end, from ideation to delivery, while ensuring timely delivery
- Communicate with stakeholders to ensure that objectives and expectations are clearly understood and met. Understand needs and expectations to provide regular updates and ensure stakeholder satisfaction, including the client
- Use techniques such as critical thinking, creativity, and collaboration to solve problems and maintain continuity of business operations
- Developing automation solutions for internal tasks and processes (at zero cost to the company), greatly increasing efficiency
- Act with delegated authority in the absence of the Manager
- Sharing acquired experience with the team members through mentorship.
- La position de Spécialiste en Solutions Client est équivalente à un poste d'Analyste d'Affaires.
Detailed Description
- Led cross-functional teams in the development and implementation of data automation projects, resulting in successful project completion and improved cross-functional relationships
- Implemented data integration solutions that streamlined the flow of data between different systems, resulting in improved data quality and reduced manual errors
- Reduced manual data processing tasks by designing and implementing automation scripts and workflows, resulting in significant time and cost savings for the organization.